Questions
Everything you need to know about renting with us
We recommend booking 3-6 months before your event, especially during peak wedding season (May-October). Popular items like arches and large centerpiece collections book up quickly.
Cancellations made 60+ days before the event receive a full refund minus a $50 processing fee. 30-60 days: 50% refund. Less than 30 days: no refund. We understand plans change and will always try to accommodate rescheduling.
Yes! We offer delivery, setup, and breakdown/pickup for all orders within our service area. Setup is complimentary for orders over $500. For smaller orders, a flat delivery fee applies based on distance.
Absolutely! Self-pickup is available from our Albuquerque warehouse. This can save on delivery fees. Items must be returned clean and in the same condition within 48 hours of your event.
Normal wear is expected and covered. For significant damage, the security deposit covers most repairs. We'll discuss any additional charges before billing — we're fair and reasonable about this.
Some items, like our acrylic welcome signs, can be customized with your names and event details. Custom vinyl lettering is available for a small additional fee. Contact us for details.
Yes! We welcome showroom visits by appointment. This is a great way to see colors, textures, and scale in person. Book a visit through our contact page.
We love working with planners! We offer a streamlined process for coordinators, including detailed inventory lists and setup guides. Ask about our planner partnership program.
We recommend booking 3-6 months before your event, especially during peak wedding season (May-October). Popular items like arches and large centerpiece collections book up quickly.
Cancellations made 60+ days before the event receive a full refund minus a $50 processing fee. 30-60 days: 50% refund. Less than 30 days: no refund. We understand plans change and will always try to accommodate rescheduling.
Yes! We offer delivery, setup, and breakdown/pickup for all orders within our service area. Setup is complimentary for orders over $500. For smaller orders, a flat delivery fee applies based on distance.
Absolutely! Self-pickup is available from our Albuquerque warehouse. This can save on delivery fees. Items must be returned clean and in the same condition within 48 hours of your event.
Normal wear is expected and covered. For significant damage, the security deposit covers most repairs. We'll discuss any additional charges before billing — we're fair and reasonable about this.
Some items, like our acrylic welcome signs, can be customized with your names and event details. Custom vinyl lettering is available for a small additional fee. Contact us for details.
Yes! We welcome showroom visits by appointment. This is a great way to see colors, textures, and scale in person. Book a visit through our contact page.
We love working with planners! We offer a streamlined process for coordinators, including detailed inventory lists and setup guides. Ask about our planner partnership program.
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Everything you need to know about renting with us
We recommend booking 3-6 months before your event, especially during peak wedding season (May-October). Popular items like arches and large centerpiece collections book up quickly.
Cancellations made 60+ days before the event receive a full refund minus a $50 processing fee. 30-60 days: 50% refund. Less than 30 days: no refund. We understand plans change and will always try to accommodate rescheduling.
Yes! We offer delivery, setup, and breakdown/pickup for all orders within our service area. Setup is complimentary for orders over $500. For smaller orders, a flat delivery fee applies based on distance.
Absolutely! Self-pickup is available from our Albuquerque warehouse. This can save on delivery fees. Items must be returned clean and in the same condition within 48 hours of your event.
Normal wear is expected and covered. For significant damage, the security deposit covers most repairs. We'll discuss any additional charges before billing — we're fair and reasonable about this.
Some items, like our acrylic welcome signs, can be customized with your names and event details. Custom vinyl lettering is available for a small additional fee. Contact us for details.
Yes! We welcome showroom visits by appointment. This is a great way to see colors, textures, and scale in person. Book a visit through our contact page.
We love working with planners! We offer a streamlined process for coordinators, including detailed inventory lists and setup guides. Ask about our planner partnership program.